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I have not received my product since purchase.

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 5 days to file a claim.

How long will delivery take?

Orders typically take 2-4 business days to arrive. However, inclement of the weather, distance

from sender, or a variety of other unforeseen circumstances may make this time longer. Once

you have your tracking please contact ups with any issues with delivery times.


All domestic orders are shipped via Duffy's Delivery and/or Ghanapost.

International shipping

International orders are sent out via ups and/or FedEx. Shipping times depend on final destination country.

We try our best to make sure duties on our products remain low- but if you are an international buyer, some duties may apply.

How long does it take to process an order?

Orders typically take 1-2 business days to process before they are shipped 

Pre-order items will ship 4-6 weeks after receipt. During sale events and new collection launches, there may be a slightly longer processing time.