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What payment methods do you accept?

We accept a variety of payment methods, including credit card, PayPal, and bank transfer. If you have any questions about a specific payment method, please contact us.

What is your return policy?

We accept returns within 30 days of purchase for a full refund, as long as the product is in its original packaging and in new condition. If the product is defective or damaged, please contact us for further instructions.

How do I track my order?

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the shipping company's website or through their mobile app.

Can I cancel or change my order?

If you need to cancel or change your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that it will be possible, especially if the order has already been shipped.

How do I place an order?

To place an order, browse our selection of products and add the items you wish to purchase to your cart. Once you have finished shopping, click on the cart icon and proceed to the checkout page. Enter your billing and shipping information, select a payment method, and place your order.

I have not received my product since purchase.

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 5 days to file a claim.

How long will delivery take?

Orders typically take 2-4 business days to arrive. However, inclement of the weather, distance

from sender, or a variety of other unforeseen circumstances may make this time longer. Once

you have your tracking please contact ups with any issues with delivery times.


Domestic

All domestic orders are shipped via Duffy's Delivery and/or Ghanapost.


International shipping

International orders are sent out via ups and/or FedEx. Shipping times depend on final destination country.


We try our best to make sure duties on our products remain low- but if you are an international buyer, some duties may apply.

How long does it take to process an order?

Orders typically take 1-2 business days to process before they are shipped 

Pre-order items will ship 4-6 weeks after receipt. During sale events and new collection launches, there may be a slightly longer processing time.