Tracking Support Ticket Status

Accessing Your Tickets

• In the support section, you will see a list of all your submitted tickets.
• Each ticket entry typically includes the ticket number, subject, status (e.g., open, in progress, resolved), and submission date.

Viewing Ticket Details

• Click on the ticket number or subject to view the details of a specific ticket.
• The ticket details page provides information on the current status, any responses from the support team, and a history of actions taken.

Responding to Support Team

• If the support team has requested additional information or provided a solution, you can respond directly within the ticket details page.
• Enter your response in the provided text box and click "Send" or "Submit" to update the ticket.

Closing a Ticket

• Once your issue has been resolved to your satisfaction, you can close the ticket.
• Click on the "Close Ticket" or "Mark as Resolved" button to indicate that the issue has been resolved.